Refrigerator Pivot Block WP67003405

Hello Sharon, Thank you for the question. This is normally caused by a defective Verticle Mullion Rail,PartSelect Number PS11738595 or Pivot Block PartSelect Number PS11743531. Hope this helps!

Hello Toni, thank you for your question! Your model does not have a pivot block. First, run through the following checklist in order to ensure the door is able to close properly: Are there food packages blocking or preventing the door from closing, are the shelves or bins out of position, are the door gaskets dirty, sticky, or damaged, is the ice bin out of position, and is the refrigerator level? If all is fine, you need to check the following parts: door closing cam, part number PS11755285, hinge bracket, part number PS11739061, and door gasket, part number PS11755072. If you require assistance to place an order, please contact customer service. We hope that helps!