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★★★★★
★★★★★
Nancy J - April 29, 2019
Verified Purchase
Good service............
I appreciate the service I received regarding the "Filter Charcoal" replacement, the telephone agent was knowledgeable, was polite and very clear with his questions, the order was placed and informed approximate date for arrived. Filter arrived in good condition on schedule. Thanks for your help. Nancy
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Connie
November 7, 2018
How do you replace the filter
For model number Jnm1541dm5ww
Hello Connie, thank you for your question. You would first have to remove the top vent of the unit. There should be two screws that hold the top vent to the top of the microwave. Once that top vent is removed the filter should be visible. You pull the old one out, and slide the new one up and sit it on an angle. I hope this helps!
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Elizabeth
November 14, 2018
Why is my microwave making popping sounds? It happens even long after using it. Thank you
For model number JVM1540DM5WW
Hello Elizabeth, Thank you for the question. I suggest checking the Stirrer Fan Cover,PartSelect Number PS1480811 for damaged or wear. The stirrer fan cover in your microwave can be found on the roof of the microwave. Occasionally, the stirrer fan cover can melt, and become damaged. If you smell burning and odd noise from your microwave or notice damage, the fan cover should be replaced. Hope this helps, good luck with this repair!
Does the Optional Charcoal Filter shown in your website fit in the above named Microwave? Do you have the dimensions for that part? Thank you.
For model number JNM3151RF1SS
Hello Terri and Thomas, Thank you for your inquiry. We have researched the model number that you have provided and confirmed that part# PS2373986 is compatible. It measures approximately 5 inches by 7 5/8 inches. We hope this helps and if you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!