CWW3812RW0 Whirlpool Washer - Instructions

Force the thin nylon strap around and down into the perimeter of the agitator. Draw it snug to the center. The strap must be long enough to make a complete loop up to the top of the tub. Insert a fairly stout wooden stick through the loop so that an upward prying motion of the stick applies a vertical force on the agitator. While the force is applied pound on the lower part of the agitator so that it will break it free from the motor's axel. Of course remove the center bolt first after removing the small hub cover.
Applying liquids to the connection did not help. Just a steady upward force and a few rubber hammer blows to the lower part of the agitator di the trick.

I did the repair just as the video showed, and had no problems at all.
the hardest thing I had to do was to move the washer out to where I could get to the back of the machine.
Due to the help of the sales rep and the video the repair was very easy

Thanks
Louis

I watched the video and did exactly what they said to do. It was really easy. The key to the success was in the parts that were mailed to me it had a separate piece of paper telling you to "reset" the washer after doing the repair. I missed this when I watched the video. That was a critical part of the repair which required no tools to accomplish.
I have done 6 loads of wash and the washer has not made any crazy noises and hasn't moved!

I watched the repair video on Partselect, it was very informative. In the video the agitator lifted right out easily, I was not so lucky. It took me and another gentleman about 4 hours to get the thing out. I watched other videos on ideas to remove, still no luck. Finally I cut the strap off of a carry all bag and was able to get it in around the agitator and slide it under it. After getting it under the agitator we were able to pull up on it and get it loose.
The rest of the repair was simple, cleaned everything, installed new part, and now washing machine is working like new again.

I unscrewed the top panel of the washer. I lifted up the top and used the pint scrapper to loosen up the lid switch and slid it out. I pulled the switch wiring harness out of the rear top of the washer. I slid the new lid switch and wiring harness back through the opening and secured the switch in place. Screwed it back in place. Took less than 15 minutes. I followed the instructions on the video, easy peasy lemon squeezy.

W10721967 Splutch Cam Kit

Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.

When I took off the 13mm nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.

Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.

Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.

Research showed it was the transmission and the actuator . Parts were super easy to install and it solved the issue 100%

PS - I put some light lithium grease on the transmission and it’s quieter than it was when new

Actually, I "Youtubed" it. I entered the info from the washer and found what was similar. What would help is when you tilt the washer (on back or front) so you can look at what you're going to work on to match (or closely match) what is on Youtube. It is SO easy, it's unbelievable.

Remove the center cover with a screwdriver then loosen the 7/16 bolt with an impact driver socket ccw to remove completely biggest issue is removing bottom cover tried pick tools only thing that was succesful was some dawn dishsoap on the center bolt area to loosen enough to lift up the cover replace the hub part that had worn spline grooves remember to use blue loctite on the 7/16 bolt before re-installing cw to tighten bolt

screw driver and a rachet and socket took it off and put the new one on . no problem follow the direction that comes with it .

I put the dial to drain and and pressed the pause button for 3 seconds and it drained.
Unplugged the washer from the electrical outlet .
Shut the hot and cold water off. Disconnected and drained them.
Placed the washer on a soft mat on front side exposing the back and bottom of the machine.
Unscrew the metal cover with Philips head screw driver.
Disconnect the drain hose to a bucket or small dish tub .
Remove the belt cover with 5/8 ratchet or wrench.
Using a ratchet or wrench remove the one bolt holding the clutch in place .
Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) .
Pull down on bottom gear after removing nut.
Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart.
Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear.
Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!

When to PartSelect Web site, used their trouble shooting guide, Used their advice, which was to replace the actuator. bought and installed the actuator which took around 20 minutes or so. washer started working fine after replacing. Thanks to the website I save a lot of money. Thanks PartSelect

I watched the instructions on line, and followed them. Completed the parts change with out any problems, but that wasn't everything I had to do to make the washer to work again. I had to clear all the fault codes that were on the machine. Then the washer started working in all the cycles.

Remove upper rear panel with drill driver and 1/4" nut driver bit. using the angle bit holder and torx bit remove the two screws holding the assembly in place. Slide out the old assembly and disconnect the wiring harness at the machine. Slide new assembly in place. While holding it down start both screws by hand, then use the driver/angle holder to tighten screws. Reattach the wiring harness and rear plate(s).

Followed detailed instructions which were supplied with the parts. It was easy and my machine is working great with no issues. Also I just didn’t get the main drive pulley, all new parts came for the bottom end, great service and excellent parts.