11028002010 Kenmore Washer - Instructions

Removed 5 screws on back, released 2 retention clips on front, lifted top of washer to expose lock assembly, removed 2 screws holding lock assembly in place followed electrical line back to plug behind control panel plugged new lock in, and reassembled in reverse order. Done!

online videos were great. called to order and lady was very helpful. washer is now operating normal

Spin indicator light was illuminated but machine was repeating rinse cycle rather than spinning water out of clothes. Replaced the pulley and drive coupler, thinking there was a mechanical problem. Video instructions were great but old pulley and drive coupler looked perfect so replacing them did nothing. Next I replaced the washer actuator (shifter), thinking that was the reason for no high speed spin. Easy job, as shown in the video, but it also did nothing. The problem turned out to be a failure in the control panel, probably resulting from years of vibration. Decided to stop chasing my tail and bought a new washer.

chage out part and washer still shake

I FOLLOWED THE INSTRUCTIONS IN THE VIDEO AND HAD NO PROBLEMS. It was very easy.

Followed video on your web site, and used that for ways to fix, good directions. If I was more organized it prob would of taken about an hour or less

The video posted on this site will walk you right through the repair. Great service. Thanks!

The part we needed wasn’t pictured — nor the quantity identified. There are 4 absorbers required for full replacement. I received one absorber — 3 1/2 inches X 1 1/2 inch wide X 1/8 inch thick. Including shipping, the cost was $53.00!! Outrageous! A 10 foot roll of the same thing can be bought online for less than $20.00.

By the way, it didn’t solve the problem.

Paul

This washer would not go into spin cycle without going out of balance no matter how we arranged the contents in the drum. We were looking to buy a front loader when I happened open this company with video instructions and positive comments from other people with the same issue. For the cost it was worth a try. Following the video and in less than one hour the washer was back in service. It now operates like the day we installed it new. Highly recommend this fix which should save you hundreds on a new washer.

Replaced the suspension rods

Very simple repair with the kit. Old rods came out easily using vise grips locked on to rods about 10-12 inches down and pulling up. Had doubts if they were bad since everything looked good but drum bounced back several times when I shoved it down to test it earlier. New rods went in just as easy and replaced in less than 30 min. Hardest part was that I had very cramped laundry room so had to move and disconnect hoses etc. to move into larger space for repair and then move back to reconnect. Parts came quickly within about 3 days and now purrs like a kitten!

Exactly like the video from the website

Removed two screws to remove guard. Two screws to remove another part with wires. Pulley nut was already missing. Component was twist locking tabs.

I simply followed your clutch drive repair video on YouTube, that wasn’t the problem so I replaced the motor… remove the cover that goes over the drive belt by taking out the two screws, remove the belt, unplug the wire connector going to the motor and remove the two bolts that hold it up and it falls right into your hand. Then reverse the process and that’s it. Very easy repair.

Started by replacing the lid latch assembly but this did not fix the problem. Parts Select representative suggested replacing the drive pulley clutch assembly. I order this and a new shift actuator. Had difficulty installing the new black shift actuator as it has a different electrical connection location from the original red part. The plug on the existing wiring harness would not reach the socket on the new black shift actuator. I had to remove the socket from the new black actuator casing so the plug would reach the socket. Washer is now working.