66512813K312 Whirlpool Dishwasher - Instructions

happened on right side of rack under warranty. Now, 4 months out of warranty, it happened on the left side. Front left "axle" / plastic wheel assembly disintegrated, leaving rack only supported by rear wheel. Replaced entire rack adjuster. Can be a little tricky how it latches onto rack - keep good track of where things went and/or keep one rack adjuster on rack (left or right) at all times to use as a guide.

I figured out what was causing the problem and pulled the part number up on your parts list. The actual part had 3 different part numbers on so I reviewed all numbers. Your program had diagrams so it was easy to figure out which part I needed ~ thank you! I ordered the part and it came in 2 days ~ wow! As soon as I got it I installed it and I promise if tool less than 5 minutes to install! I had a quote of $75 diagnosis fee + parts and labor to repair. For $30.81 I fixed it myself AND I'm a female with NO experience! It was wonderful! Thank you soooooo much:)

We did exactly what another customer told us to do. I ordered the part, which came extremely fast. We carefully snapped off the pieces on the rack, sometimes using a small screwdriver. The most difficult part was getting the rack adjuster to slide into the part. We used the other side as a guide to put it back together. We problably saved $200 in service calls by doing it ourselves. I ordered 2 just incase the other one breaks also - it is kind of loose. Shame on Kitchenaid for not making a better product!!!

This was a very simple repair. It took about 20 minutes only because my kids were interested and wanted to help. The parts arrived in one day! PartSelect was great and I will definitely use them again. 5 star service!

I read the other fellow's report and was sceptical of replacing this part, that quickly, without breaking any of the other plastic pieces involved in the process. Decided to try it and only ordered the one necessary part (which came in two days). I was able to detach and reuse all surrounding plastic hardware while installing the new rack adjuster (~$24), and did it all with just one small-sized screwdriver. It was less than 15 minutes as the other fellow said.

Took out the rack adjuster (which contains the retaining clip for the roller) and replaced with the new rack adjuster. No tools required. Everything snaps in and out. Ten minutes. You can't rush though because its all plastic and can break.

The wheels of what I learned was called the "Rack Adjuster" on both the left and right of the upper dish racks had broken. (Footnote: the support axles for the wheels are weak and broke off on both sides - a design flaw in my opinion.) I had to remove the upper rack. My choices were to call a repairman for a minimum charge of $65 plus parts, buy a new dishwasher, fix it myself, or wash dishes with only the bottom rack. An Internet service led me to PartsSelect.com. I found the parts easily and read the reviews. After ordering, they came within a few days. There weren't any extensive instructions, but after looking at the broken rack supports and how they were attached to the upper rack, I figured out how to loosen the snap-in part supports using a screw driver to gently unsnap the parts where they attached onto the rack. The first side took about 10 minutes to figure out and remove the old part. Fifteen minutes later I had both sides replaced, had intalled the upper rack into the dishwasher, and was ready to wash dishes. Total cost was less than the "show up" price for a local repairman. I am a happy camper!

The repair was easy once I reviewed previous customer reviews. The brakes easily pop out and snap in, with only the use of a screw driver. I did however, wish that directions has come with the product. Otherwise, a simple and cost effective repair.

1-25-13
Refer to the parts diagram for the “upper rack and track”.
• As the previous post says, there are 5 clips that hold part #2 in place.
• The first two clips are the obvious bar holders at each end of part #2: on the diagram these are called #11 and #12. My part #2 was held in place by one #11 and one #12, rather than two of each as implied by the diagram.
• The third clip is located in the middle of part #2 and it is labeled part #9 in the diagram; the diagram has it facing the wrong way. Part #9 has three, closely spaced, compression tabs that point outwards from the rack [rather than inwards as shown in the diagram]. It is very difficult to depress all 3 tabs simultaneously in order to release the clip. I took this clip out as the third in the sequence; it may come out more easily if it is taken out last in the sequence.
• The fourth and fifth clips are “pins” at the bottom of part #8: part #10 fits over these pins and must be pried outwards to free the pins; once free, part #10 rotates upwards on the top bar like a clamshell.
• Note: after a few years of hot water & detergent the plastic is quite brittle. When forcing out parts it is possible/likely to break a part. The trick is to break only the old part which is being thrown away anyway!!
• In putting the pieces back together, the previous poster gave good advice to use the other side as a model. First clamp the new piece in place using part #9, and then put together the “clamshell” of parts #8 and #10. Finally, replace the clips labeled as part #11 and part #12.

Instructions to replace the rack adjuster as follows:

(1) Slide the top tray out of the dish washer by turning the blue clips/stop (right side toward the right and left side toward the left) and place the top tray on a working surface.
(2) slide the part #12 (positioner) and #11 (adjuster clip) upward until it come out of the defect side of rack adjuster and push #9 (clip) out (from the outside) of the top rack. Keep all three parts, you will need them to put the new rack adjuster back.
(3) take the cover out of the housing (the box part you can adjust the height of the top rack, part #8 and 10 in the drawing)) by using a flat head screw driver to open the cover (there are two stubs on the bottom of the cover that you will need to pop it open).
(4) take the defect rack adjuster out and place the new one in.
(5) put the cover back to the housing and make sure when you press the blue handle down the rack adjuster can slide up and down.
(6) put $12, #11, #9 back , slide the top tray back to the dish washer, and close the blue clip/stop on both side.

Very easy to repair with just a screw driver. No instructions or husband needed to complete the repair.

Snapped off broke bracket. Snapped on new bracket

Since I replaced both right and left sides, I simply took one apart and re-assembled it to match the other side. I honestly took about 5 minutes to do both sides. Parts fit great, exactly the same as the OEM original and I probably saved $75.00 in repair billing from a serviceman.

Figured out how to take apart housing adjuster to remove adjuster assemby took a little time after that no problem.I do advise to replace both adjuster assembly at the same time as they seem to break easly from fatiage the axils crystlise and are brittle.

I observed the parts on the upper dishwasher rack, figured out how to remove them and then replace them with the new adjusters.