JCS968SK4SS General Electric Range - Instructions
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Inner glass broke
Removed torx screws for door handle as well as torx screws for both hinges to separate the door halves to extract broken glass and to install new glass panel. Other reviews said not to remove hinge screws, however I had no problem reinstalling them.
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Mark from OLIVE BRANCH, MS
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
2 of 2 people
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Left front bridge element would not heat
I removed the cooktop from the countertop and propped it up with 2 1x2's on each end. I removed the Torx screws that hold the glass in place. I set the glass aside. I then removed the screws holding the cover for the switches. I set the large central burner aside. I had to spray the screws holding the switch cover in place to loosen them. I then removed the defective left front switch and replaced the it with the GE Parts Select replacement switch. I then put everything back together. This Utube video was helpful although not my model number https://www.youtube.com/watch?v=tmcUqpHNj3Q
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Daniel from ATLANTA, GA
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Difficulty Level:Really Easy
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Total Repair Time:1- 2 hours
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Tools:Nutdriver, Pliers, Screw drivers
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Replace Infiniti Switch
Turn off breaker, disconnect electrical wiring, remove cooktop from courter top, turn over , remove switch.
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Ezekiel from FLORISSANT, MO
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Difficulty Level:Very Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers, Wrench set
2 of 2 people
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The threy was rusty
The thry was rusty I took the door out And i slide out the thry it's take five minutes I did it by myself now my oven Look like a new I'm so happy now I get the part quickly thank you
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simi from KEY WEST, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
2 of 2 people
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knob thermostat burnt out
it went well as compared to getting a new ~~800$ cooktop and ~~150 to install, I took a shot for 30$ bucks and it worked great!! problem solved and great support ! !! thanks for all your help
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John from CENTERPORT, NY
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers
2 of 2 people
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Oven tempeture off by 50 degrees
Sensor is in rear and on top ov oven. What could be a 10" job took 45". My problem was the oven door was diffinately in the way. Also I wear bifocals which makes me tilt head to see nuts. I felt like a contortionist. HINT: remove door and give yourself some room to work.
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James from CHESTER SPRGS, PA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
4 of 8 people
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The main burner on our GE glass cooktop stopped working. It would glow red and work for a second, then go black.
I thought it was the burner thermostat, so I replaced the burner unit. By coincidence, the ceramic outer portion of the burner was cracked in two places, but otherwise intact. That was not the problem, though since the new burner did the same thing as the old one. Then I new it was the Infinite Control Switch, so I ordered it. Replacing it was easy. I turned off the cooktop circuit breaker and made sure no power was going to it. It is powered by 240 volts so you need to be very careful to turn off the power before doing any servicing on it. I then carefully pried up the glass cooktop and lifted it out, so it wouldn't break. By taking off the control knobs, and removing several small Phillips head screws all around the metal cooktop frame and just under the edge of the glass cooktop, I could lift the glass top off from the cooktop, and place it on some newspaper so it didn't get broken. It is important to keep the rest of the cooktop upright. The burners are not fastened down, and only gravity holds them in place. They normally sit on two springloaded pins, one on each side, and the weight of the glasstop pushes them down to their proper setting. So don't mess with them, and make sure each side remains on the two pins after you're done and before putting the glasstop back on. As for the switch, you need to remove two small 1/4 inch metal screws (a socket is very handy for this), one on each side of a metal framework that holds all the switches. After removing that framework, I carefully turned it over and found the correct switch for the burner that wasn't working. In my case, it was the closest right hand burner, which is also the biggest and has the option of having a big, small or both elements turned on, depending on how you turn the control switch. I then carefully pulled off each wire lead, with a needlenose plier to avoid damaging them, and immediately put each wire onto the corresponding same connection on the new switch. Take a close look at the wires on the old switch to make sure you plug them into the same connectors on the new switch. It's pretty straightforward. There may have been one or two small screws holding the switch onto the framework, but I don't recall right now. It was very easy to see how to remove and then reattach it. Then reverse the above steps and reinstall the cooktop, turn on the power and you should be in business!
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Steve from Seattle, WA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers, Socket set
2 of 2 people
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Stove was not getting enough power.
My stove didn't seem to be getting enough power for the oven to heat up and the burners to get hot enough. When I checked the connection of the electric cord I found that one of the 3 terminals that the plug connects to was broken off. When the new part came I removed the old part by first disconnecting the 3 wires [black,white(ground),red] and then using a small but long 1/4 socket (that I found at Lowes)I removed the 2 screws that held the old part to the stove and the green screw under it holding the flat copper piece that also connects under the white ground wire of the part. I mounted the new piece on with the 2 1/4 screws. The new part comes with a piece of copper that is for grounding the part to the stove. When I compared it to the old part it was a little different. I first screwed the copper piece onto the stove (under the part) with the green screw then I screwed the white wire over the copper piece to the center terminal(you have to make the hole of the copper piece line up to the screw hole). I connected the other 2 wires and then connected the electric cord to the new terminal block and then put the back cover back on the stove and plugged it in. The clock came on I turned on the four burners they all got hot and red. I turned on the oven the element on the bottom got red I then turned on the broiler the top element got red. My stove is fixed.
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Nathan from Wells, ME
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Difficulty Level:A Bit Difficult
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers, Socket set
2 of 2 people
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Stovetop radiant burner went out
Turned off power at circuit breaker. Disconnected electrical connections from stove and lifted stove top out of counter. Removed glass top by removing about 8 screws from side of stove top.Replaced burner element and replaced glass top.
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Frank from Marietta, GA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
4 of 8 people
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Oven drawer open and close incorrectly
First I removed the oven drawer. Verified that the support clips would rest correctly on rail, then review installation document with supports to locate alternate location for replacement supports. I did have to personally locate 2 fastners not provided with the supports ot complete installation. After installation, oven drawer opens and closes smoothly.
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James from Goldsboro, NC
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
2 of 2 people
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Broken rear drawer support
Installed the new brackets at the back of the drawer with the 2 screws provided. The new rear mount design is much better than than the old side mount.
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Jesse from Knob Noster, MO
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
2 of 3 people
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Erratic oven temp
RE: 2 yr. old GE double wall oven with convection option in upper oven, non-convection in lower oven: baked goods were not browning, were undercooked or burned. Tested both ovens on regular bake setting using 2 oven thermometers. Set ovens for 350. Although after 10 min both ovens beeped "ready", the oven thermometers actually read 200 - then would swing up as high as 500 and as low as 200 during the 20 min test period. Decided to first replace top oven sensor only, just in case it really was a more expensive control panel problem. It was a bit awkward to reach back there with the oven door in the way, but I have long arms! Aimed my flashlight, removed nuts with a socket wrench, pulled out the sensor, popped the clip and the old sensor easily separated from its connection. Snapped on the new sensor, pushed it back in and reset the nuts. Easy. Set the oven for 350 and tested again with 2 oven thermometers for 45 min. Voila! The oven thermometers read exactly 350 when the oven beeped "ready" and it stayed at 350 throughout the entire 45 min retest period with only a 3 degree variation both up and down. What a great improvement! Immediately went online to Parts Select and ordered another sensor for the bottom oven which was having the same problem. Fixed both ovens all for under $30 - and just in time for Christmas cookies! Don't want to know what the repair guy would have charged.......Merry Christmas!
Parts Used:
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Gail from Glen Allen, VA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Socket set
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Burner not working
First, disconnect electrical power to the stove by turning the main fuse to the off position. Confirm that there is no electrical power in the stove. The ceramic top is held by 10 screws that are closest to the ceramic surface. Other screws hold other parts of the stove and not need to be touched when opening the stove. Once the ceramic surface is off there is access to the burners and the various lights and switches. It is important to determine whether it is the burner that is defective or the switch. Inasmuch as the switch has many moving parts, the switch is more likely to be the defective part. Check the switch by gaining access to the switch connections. There is a metal frame held by two screws on each side in the outside of the stove (same area where the initial 10 screws were removed to separate the ceramic surface). Remove these screws and flip the switch assembly so all the wires and cables are accessible. I checked the switch with a continuity tester and by trial and error determined that there were two connections that in all the remainder three switches had continuity when the switch was in the on position while the suspect switch did not. Replaced the suspect switch by pulling the wires and replacing them in identical positions in the new switch (a smartphone camera became very useful to remind me were exactly each cable's connection was). Restore power by turning the fuse to the on position. Check that the burner lights up. If not, change the burner as well. Same simple procedure of disconnecting and connecting cables to the burner). Make sure to disconnect power before working on the burner. Replace the screws that hold the switch assembly. Replace the ceramic top. Replace the screws. Set stove back in its hole. Reset fuse. Total time: 35 mins. Total cost: Approx $25.00 (switch + delivery). Quoted repair by local appliance repair service: $487.50. No contest. Next project is to fix a leaky water dispenser in the refrigerator.
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LUIS from CONCORD, MA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers
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door gasket was soiled
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Joseph from Murrells Inlet, SC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Temp probe was defective
Threw the old one out - plugged the new one in. Steak came out just as ordered - medium rare.
Parts Used:
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Eric from SOUTHBURY, CT
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
1 person
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