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★★★★★
★★★★★
William S - August 23, 2018
Verified Purchase
extortion
The fact that you charged me almost $8 for a screw that cost less than a penny to make,(. I'm a retired machinist), is criminal.I complained by phone and was given free shipping.. Wow, you're so kind!!! I will NEVER do business with you again and have been active on twitter and FB spreading the word about your crime.
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Customer Repair Stories
Average Repair Rating: 4.2 / 5.0, 7 reviews.
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Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
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Rail broke at the most support place
Took out top shelf, remove old screw and rail . Replace with new
The drawer support rail cracked and broke at the end
I unscrewed the old drawer support rail and installed the new one. The phone rep. was excellent. He listened to what I needed, looked up the parts for me, and sent me the correct parts the first time. I think the parts arrived within two days, much faster then I expected. I will be doing business with you again whenever I need parts. Than
... Read morek you for your excellent service. You exceeded my expectations.
First I removed 2 screws and removed broken railing then placed new railing ad screwed in new screws then replaced drawer into railings. Thank you so much for the excellent service in geting me the correct part in a timely manner.
Removed parts and reused the old rollers from the sliding meat drawer. Important point to remember is to not through away any hardware before the new parts arrive. New parts are void of hardware. Parts arrvied ontime as promissed and fit perfectly. I saved a ton of money doing this myself and not calling the repairman. great experian
... Read morece.
broken deli drawer and gasket distended and out of place at corner
My husband and I were online pricing new refrigerators ($1100 and up plus an otherwise okay frig to add to the landfill). I had a moment of clarity and tried a parts search and found this site. I decided we were NOT going to replace it, we would fix it.
I pulled out the entire shelf and unscrewed the rail. I manuevered in
... Read morethe new rail and screwed it down. I returned the shelf and now I no longer have the deli drawer drop out of the tracks.
To replace the gasket, the worse part was having to empty the contents of the door and removed all of the 30+ screws that hold it in place. I positioned the gasket over the edge of the door inset, pressed it back up against the door with the gasket in place, lined up the screw holes and started turning the screwdriver. I screwed in the top 2 corners first so they would hold the door inset in place from that point.
The instructions stated that silicon sealant should be applied between the gasket and the door, particularly at the corners, and I did this, particularly since the corner pulling out was why I was replacing the gasket in the first place.
However after I returned all the screws to the proper place and turn the refrigerator back on, I noticed condensation around the seal. I realized after a few days that I had silicon on the gasket itself and this was causing an imperfect seal. I cleaned all the little wisps of silicon off the gasket and the frig has been fine ever since.
the first purchase was the drawer support. that helped, but in the process of replacing the support, we noticed that the drawer was also broken. bought the drawer and a roller that we had inadvertently thrown away with the broken piece of the support.
used a screwdriver to replace the roller. delivery was terrific. the par
... Read morets fit. nice job.
door brackets broken & or loose as well as as a draw guide
ordered brackets - epoxy glued all door shelf parts. When dried I snapped in place and then used self tapping screws to give added support to brackets to the door. Draw guide - replaced part and screwed in as directed.
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Sharrill
November 8, 2018
What are part number 215005101 screws made of that makes them so expensive? Are they rust proof and if they do rust is there a warranty? What size screw are they?.
For model number PHS69EJSS0
Hi Sharrill, thank you for your question. These screws are made of the same material as your original screws. We do have a one year warranty on our parts so if they start rusting within that year we would offer a replacement for it. This part is 8 in diameter, and 10 threads per inch. I hope that helps. Good luck with your repair.